Amir Zakaria Consulting Group | Job characteristics
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Job characteristics

Job characteristics

Job characteristics Model [15] talks about job characteristics such as skill variety, task identity, task significance, autonomy, and feedback as potential motivators on the job that provides meaningfulness to the work. Skill variety refers to the wide range of skills required in the work. Non-routine, and non-repetitive jobs motivate employees [35]. Employees having experience and exposure in multi-skilled jobs can perform well.

Enriching job characteristics are more likely to infuse positive attitude, intrinsic motivation promote job satisfaction, selfesteem, and problem solving in employees. When employees perceive their job as meaningful, they use a variety of skills to perform the job. Employees feel responsible for the outcomes and so focus on doing the work efficiently [37]. This indicates enriched job characteristics will induce better CM. Accordingly, we propose the following hypothesis.


  • Zaniboni, D.M. Truxillo, F. Fraccaroli, Differential effects of task variety and skill variety on burnout and turnover intentions for older and younger workers, European Journal of work and organizational psychology 22 (3) (2013) 306–317.
  • R. Zhao, R. Ghiselli, Why do you feel stressed in a ‘‘smile factory”? Hospitality job characteristics influence work–family conflict and job stress, International journal of contemporary hospitality management 28 (2) (2016) 305–326.
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