Amir Zakaria Consulting Group | Crisis Management
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Crisis Management

Crisis Management

Crisis management (CM) is the systematic effort and cooperation to prevent or manage a crisis. The primary function in CM is to prevent, prepare for a crisis, manage the crisis to lessen the actual damage inflicted, and handle the post crisis situation. CM is a critical and challenging function across various forms of government. Different types of crises generate divergent challenges for administrators. Crisis situations hardly give much time to the individuals and organizations for preparation. If the administrators at the government departments can be proactive, adaptable and agile, a crisis can be managed better. Agility seems to be more relevant in this context as a crisis gives little time to respond. The ability to move quickly, easily and to be able to adapt with the changing scenario plays a crucial role. However, the influence of workforce agility seems to be affected by factors such as support received by an agile workforce from higher authority, and the nature and characteristics of the job. Accordingly, this study examines the influence of workforce agility on CM and explores the role of higher administrative support and job characteristics.


  • A. Boin, Disaster research and future crises: Broadening the research agenda, International Journal of Mass Emergencies and Disasters 23 (3) (2005) 199– 214.
  • W.T. Coombs, The value of communication during a crisis: Insights from
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