Amir Zakaria Consulting Group | CRM
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CRM Tag

ERP systems became popular with large organizations in the 1990s. In 2000, Gartner group published an article titled "ERP is dead, long live ERP" in which they argued that in near future, ERP systems will overcome the need for other specialized systems (e.g. CRM). While...

In the early 2000s, several practitioners and authors have predicted the overshadowing of customer relationship management (CRM) systems by what is called enterprise resource planning systems II (ERP II). ERP II was envisioned to virtually cover all the processes within organizations from supply chain, CRM,...